Refund and Cancellation Policy

1. Scope and statutory rights

This Policy applies to purchases made through Build Your Exit. It explains cancellation, withdrawal, refunds and access changes. It does not replace or reduce any right under the Consumer Rights Act 2022 or other applicable consumer law.

The legal trader and contact information must match the Terms and Conditions.

Refund contact: hello@buildyourexitnow.com

Postal address: 57 Cypress Drive, Cypress Downs, Templeogue, D6W R859, Ireland

2. Product types

BYE offers several types of supply. The legal treatment depends on what is purchased, not only on the product name.

Downloadable digital content includes downloadable workbooks, templates, guides, recordings and files. Interactive digital services include account based calculators, saved scenarios, assessments, workspaces, dashboards, progress tools and membership access. Services include live workshops, clinics, facilitation and group programmes. A product may combine more than one type, and the checkout must identify the relevant parts.

3. The 14 day withdrawal period

When a consumer buys online, the consumer normally has 14 days from the date the contract is concluded to withdraw without giving a reason. A request sent before the period expires is sufficient. We provide the model cancellation form in section 12, but using that form is optional.

If we fail to provide the legally required information about cancellation, the withdrawal period may be extended. Nothing in this Policy attempts to shorten that extended right.

4. Downloadable digital content supplied immediately

BYE normally offers immediate access after payment. Before supplying paid digital content during the 14 day period, we will ask you to give prior express consent to immediate supply and to acknowledge that you lose the right to cancel once supply begins. We will confirm that consent and acknowledgement in the order confirmation or another durable form.

If valid consent, acknowledgement or confirmation was not obtained, the law may allow you to cancel without paying for the digital content supplied during the cancellation period. A general acceptance of the Terms is not a substitute for the separate immediate supply choice.

5. Interactive digital services and subscriptions

If you ask an interactive digital service or subscription to begin during the 14 day period, we will record your express request. If you withdraw before the service is fully supplied, you may be charged only an amount proportionate to what was supplied up to the time of cancellation, where the law permits that charge.

For a paid digital service that can be fully performed, the statutory right is lost only after full performance where the required prior request, consent and acknowledgement were obtained. An ongoing subscription is not treated as fully performed merely because account access began.

Stopping future subscription renewal is different from statutory withdrawal. Unless a minimum term is clearly stated, you may cancel future renewal at any time. Access normally continues until the end of the paid billing period. A withdrawal during the first 14 days is handled under this section and may require a proportionate deduction for service already supplied at your express request.

6. Workshops and group programmes

A live workshop, clinic or facilitated programme is generally treated as a service. If you ask it to begin within the withdrawal period and then withdraw after it has started, a proportionate charge may apply. If the service has been fully performed after the required express request and acknowledgement, the right to withdraw may be lost.

If an event takes place before the 14 day period ends, the checkout or registration flow will present the required request and acknowledgement. After statutory rights expire, customer cancellation, transfer and no show terms are those clearly displayed on the event page at the time of booking.

If BYE cancels an event, you may accept a reasonable replacement date or receive a full refund for the cancelled event. If BYE makes a material change and the replacement is not suitable, we will provide an appropriate refund.

7. Voluntary refund promise

BYE does not currently advertise a separate seven day money back guarantee. We may provide a discretionary goodwill refund where fair, but this does not create an ongoing contractual promise and does not affect statutory rights.

Future voluntary guarantees. If BYE later offers a separate seven day guarantee, its conditions will be stated here and at checkout. Any such guarantee will be additional to the statutory 14 day withdrawal and conformity rights.

8. Problems with digital content, digital services or services

A change of mind is different from a problem with what was supplied. BYE must supply digital content and services that match the contract, description, quality, functionality, compatibility, access and support information provided to you.

If a product or service does not conform with the contract, contact us. Depending on the circumstances and the law, you may be entitled to have the issue corrected, receive a proportionate price reduction, terminate the contract, withhold an appropriate amount or receive a refund. A term stating that purchases are final does not remove these remedies.

9. How to request cancellation or a refund

Email hello@buildyourexitnow.com, use the refund control in Purchases, or send another clear statement that you want to cancel.

Include your name, account email, order reference, product and purchase date. A reason is helpful for service improvement but is not required for statutory withdrawal.

We will acknowledge the request and tell you whether access will remain available while it is reviewed.

Where a refund is due, we will process it without undue delay and no later than 14 days after being informed of a valid cancellation, using the original payment method unless you expressly agree otherwise.

10. Access and customer content after a refund

When a purchase is refunded or terminated, the related entitlement may be removed. You must stop using and sharing the refunded digital content or digital service. Purchase history, invoices and the refund record may remain available or be retained where required for tax, accounting, fraud prevention or legal claims.

Where the law requires it, BYE will make customer created digital content available in a commonly used, machine readable format without charge and within a reasonable time. This does not require BYE to provide data that has no use outside the service, relates only to your activity, or has been lawfully aggregated, except where applicable law says otherwise.

11. The seven day technical window

The website may retain unfinished assessment data that has not been saved to an account for up to seven days so that the assessment can be resumed. After that period, the temporary data may be deleted. This operational period is not the time limit for seeking a refund and does not affect the 14 day withdrawal period, conformity remedies or legal record retention.

12. Model cancellation form

Complete and return this form only if you wish. Any other clear statement is also acceptable.

To: Ronaldo Pavic trading as Build Your Exit, 57 Cypress Drive, Cypress Downs, Templeogue, D6W R859, Ireland, hello@buildyourexitnow.com

I hereby give notice that I cancel my contract for the following digital content, digital service or service:

Product or service: ______________________________________________

Ordered on: ____________________ Order reference: ____________________

Consumer name: _________________________________________________

Consumer address: _______________________________________________

Signature, only if submitted on paper: ______________________________

Date: ____________________

13. Contact

Refund and cancellation questions may be sent to hello@buildyourexitnow.com. We aim to make the process clear and accessible from Help and Purchases.